Have questions? We have answers!
What are your hours of operation?
- Real Time is open Monday - Friday from 8am-5pm CST.
- You can leave a voicemail or send an e-mail any time and we will get back to you during regular business hours.
- Real Time Products sells to verified wholesale distributors or retailer accounts.
- Please see our Wholesale Vendor page for more information.
- Real Time wholesales merchandise exclusively. We do not sell directly to the public. All customers must be legitimate retailers or resellers with a current sales tax ID number.
- Real Time Products respects your privacy. Under no circumstances will we ever sell, rent, or otherwise distribute private information we collect from our customers.
- For more information about what we do with information collected through the website, please see our Privacy page for more information.
- Send us an e-mail, or call 877-580-7231, and one of our representatives will be happy to assist you.
- Send us an e-mail including the types of products you are interested in and one of our representatives will be happy to get you the information you need.
- Orders can be submitted via our website, phone: 877-580-7231, fax: 405-359-6963, or e-mail.
- The minimum quantity for each item is listed on the individual product page.
- Most stock items are available by the dozen (12).
- To start your order now, sign in.
- Minimums quantities for custom items vary between 6 dozen to 144 dozen pieces. Please contact your sales rep or our office (877-580-7231) for details specific to the products in which you are interested.
- For reordered items, you can generally refer back to your last invoice.
- If you have questions about specific items, you can contact our office by phone: 877-580-7231, or e-mail, or contact your sales rep directly.
- Alternatively, you can submit a tentative order through the website, simply include a note at checkout requesting a price quote be e-mailed to you.
- NOTE: When a price quote is requested, your tentative order will not be processed for shipment until we receive final approval from you.
- Most accounts are eligible for Net 30 terms (payment by check 30 days after the merchandise has shipped) upon credit approval.
- Please see our Payment Options page for more information.
- Most in-stock items ship within 2-3 business days.
- Depending on the size and weight of your order, we ship via UPS Ground and a variety of LTL Freight carriers. Most shipments arrive to our customers within 5 business days of leaving our warehouse.
- Please see our Shipping Info section for more information.
- Double-check your packing list. If an item was out of stock, it may have been backordered. Please note you are not charged for items until they have shipped from our warehouse.
- If your invoice indicates this item was shipped, please double check all packaging from your shipment. If you still cannot locate the item, please contact our office (877-580-7231) immediately to report the shortage.
- If any of the shipping boxes appear damaged, always inform the carrier making delivery immediately upon receipt of the packages.
- If there is damage to your merchandise, please contact our office (877-580-7231) immediately to report the damage.
- Please see our Shipping Info section for more details.
- Sign in to your account and select "Purchase History" to see each stock item and the last quantity shipped.
- If you need information about custom items you have purchased in the past, you can contact our office (877-580-7231) or your sales rep directly.
You can call us toll-free at 877-580-7231 or e-mail us.