Have questions? We have answers!

Click on the questions below to skip to the answers you need:

What are your hours of operation?

I’m interested! How do I set-up an account?

How do I know my information is secure?

How do I recover my account password?

How do I place an order?

How do I request a catalog?

Is there a minimum order?

How can I pay for my order?

I placed an order for stock merchandise, when can I expect delivery?

I received my order, but an item is missing.

I received my order, but an item is broken.

How do I know what items I have ordered in the past?

Don’t see your question answered here?

 

What are your hours of operation?

  • Real Time is open Monday - Friday from 8am-5pm CST.
  • You can leave a voicemail or send an e-mail any time and we will get back to you during regular business hours.

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I’m interested! How do I set-up an account?

  • Real Time Products sells to verified wholesale distributors or retailer accounts.
  • Please see our Wholesale Vendor page for more information.
    • Real Time wholesales merchandise exclusively. We do not sell directly to the public. All customers must be legitimate retailers or resellers with a current sales tax ID number.

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How do I know my information is secure?

  • Real Time Products respects your privacy.  Under no circumstances will we ever sell, rent, or otherwise distribute private information we collect from our customers.
    • For more information about what we do with information collected through the website, please see our Privacy page for more information.

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How do I recover my account password?

  • Send us an e-mail, or call 877-580-7231, and one of our representatives will be happy to assist you.

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How do I place an order?

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How do I request a catalog?

  • Send us an e-mail including the types of products you are interested in and one of our representatives will be happy to get you the information you need.

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Is there a minimum order?

STOCK ORDERS:

  • The minimum quantity for each item is listed on the individual product page.
  • Most stock items are available by the dozen (12).
  • To start your order now, sign in.

CUSTOM ORDERS:

  • Minimums quantities for custom items vary between 6 dozen to 144 dozen pieces. Please contact your sales rep or our office (877-580-7231) for details specific to the products in which you are interested.

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How can I pay for my order?

  • Most accounts are eligible for Net 30 terms (payment by check 30 days after the merchandise has shipped) upon credit approval.
  • Please see our payment options page for more information.

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I placed an order for stock merchandise, when can I expect delivery?

  • Most in-stock items ship within 2-3 business days.
  • Depending on the size and weight of your order, we ship via UPS Ground and a variety of LTL Freight carriers. Most shipments arrive to our customers within 5 business days of leaving our warehouse.
  • Please see our shipping info section for more information.

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I received my order, but an item is missing.

  • Double-check your packing list. If an item was out of stock, it may have been backordered. Please note you are not charged for items until they have shipped from our warehouse.
  • If your invoice indicates this item was shipped, please double check all packaging from your shipment. If you still cannot locate the item, please contact our office (877-580-7231) immediately to report the shortage.

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I received my order, but an item is broken.

  • If any of the shipping boxes appear damaged, always inform the carrier making delivery immediately upon receipt of the packages.
  • If there is damage to your merchandise, please contact our office (877-580-7231) immediately to report the damage.
  • Please see our shipping info section for more details.

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How do I know what items I have ordered in the past?

  • Sign in to your account and select "Purchase History" to see each stock item and the last quantity shipped.
  • If you need information about custom items you have purchased in the past, you can contact our office (877-580-7231) or your sales rep directly.

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Don’t see your question answered here?

You can call us toll-free at 877-580-7231 or e-mail us.

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Questions? Read on! If you can't find what you need, contact Real Time for answers!