Our traffic department has negotiated the best possible rates due to our volume of business, which we pass directly onto you. Real Time Products never adds handling or other hidden fees.
A few things you may want to know about shipping:
- Most in-stock items ship within 2-3 business days
- Depending on the size and weight of your order, we ship via UPS Ground and a wide variety of LTL Freight Carriers. Most shipments arrive within 5 days of leaving our warehouse.
- All shipments are FOB our warehouse.
Shipping times for custom items vary by product. Please contact us for more details.
Returns, Shortages, and Damaged Merchandise
Real Time Products does not sell merchandise on approval, consignment, or otherwise for return or credit. While extremely rare, in the event there is a shortage of merchandise, claims must be submitted in writing to Real Time Products within 5 days of receipt of merchandise. Please check your shipment upon receipt and report any damages IMMEDIATELY.
Please also note that any damages to shipping boxes should be immediately reported to the freight carrier at the time of delivery.